iTivity™ User Guide

Table of Contents

Welcome to iTivity™

What Is iTivity?

iTivity Features

iTivity Components

Using iTivity Securely Over the Internet

Deploying the iTivity Agents

iTivity Licensing and Connections

Using This Guide

The iTivity Deployment Guide

The Release Notes

iTivity Product Support

1 System Administration with iTivity

1.1  Encryption

1.2  Authentication

1.3  Configuring the iServer on the Network

1.4  Using Web-based Installation

1.5  iTivity Manager

1.6  Help Desk Window

2 Installing and Running the iServer

2.1 Windows System Requirements

2.2 RAM Requirements

2.3 Installing the iServer on Windows

2.4 Licensing the iServer on Windows

2.5 iServer Windows Start Menu Options

2.6 iServer Windows System Tray Menu

2.7 Linux System Requirements

2.8 Installing the iServer on Linux

2.9 Configuring the iServer on Linux

2.10 Licensing the iServer on Linux

2.11 Linux iServer Components and Commands

2.12 iServer Activity Log

3 Installing and Running iTivity iManager

3.1   System Requirements

3.2   Installation on Windows

3.3   iManager Quick Start

4 Using iTivity iManager

4.1   Main Menu Bar

4.2   Toolbar

4.3   Main Window Areas

4.4   Agent System Menu

5 Installing the iTivity iAgents on Windows

5.1   System Requirements

5.2   Installing the Unattended iAgent or Attended iAgent From the Distribution MSI

5.3   Installing the Unattended iAgent or Attended iAgent From the Custom EXE

5.4   Using the iTivity iAgents with a Proxy Server

6 Using the Attended iAgent

6.1   Requesting Support

6.2   Using Chat

6.3   Attended iAgent Start Menu Options

7 Using the Unattended iAgent

7.1   Unattended iAgent Start Menu Options

7.2   System Tray Options

8 Installing and Running the Unattended iAgent on Linux or UNIX

8.1   Capabilities of the Unattended iAgent on Linux or UNIX

8.2   UNIX/Linux System Requirements

8.3   Installing the Unattended iAgent on UNIX/Linux

8.4   Configuring the Unattended iAgent on UNIX/Linux

8.5   UNIX/Linux Unattended iAgent Commands

Appendix A, Using Silent Install for Automated Installation

Appendix B: Creating Custom Installers

Glossary of Terms


 

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